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Minister of Railways Shri Suresh Prabhakar Prabhu has launched RailCloud project, NIVARAN-Grievance Portal (First IT Application on Rail Cloud), Cashless treatment Scheme in Emergency (CTSE) Scheme and Handing over of 1st CTSE Card.

• RailCloud: Indian Railway has started a strategic IT initiative, christened IR-OneICT, for enterprise wide digital single platform with an aim to improve customer satisfaction, improve revenue and effective, efficient and safe operations. To achieve the goal of single digital platform for IR a few foundational projects need to be implemented first, establishment of RailCloud is one such project.
• NIVARAN-Grievance Portal First IT application on RailCloud: ‘NIVARAN-Grievance Portal’ is the first IT application to be launched on the RailCloud. It is the platform for resolution of service related grievances of serving and former railway employees. The existing application was hosted on a conventional server; it has been made cloud-ready and being migrated as the first cloud application of Indian Railways. It will save significant revenue and at the same time user experience will also improve.
• Cashless treatment Scheme in Emergency (CTSE): Railway provides Comprehensive Health Care Facilities to its beneficiaries through in-house health Institutions, supplementing with referrals to recognized hospitals whenever necessary. The beneficiaries include retired employees and their dependent family members. Large no. of retired beneficiaries lives in the newly developed suburbs of various cities. These parts of the city are often far away from the established Railway Health Institutions. In this scenario the RELHS beneficiaries coming to Railway Health Institutions in routine is acceptable, however in emergency situations, precious time (Golden Hour) is lost in travel.