‘Raipur, the most customer-friendly airport’
July 15th, 2017
Raipur’s Swami Vivekananda Airport was ranked first in Customer Satisfaction among 53 non-metro airports in the country. Raipur Airport achieved 4.84 score on a five point scale index in the latest CSI (Customer Service Index) survey conducted by an independent agency for the period of January-June 2017, followed by Udaipur, Amritsar and Dehradun airports which have scored 4.75, 4.74 and 4.73 respectively. Customer Satisfaction is one of the key performance objectives of AAI which is evaluated through Customer Satisfaction Survey conducted by an independent agency commissioned by the Airport Authority of India (AAI). The survey covers a wide range of parameters like transportation, parking, passenger facilities and cleanliness, etc.