CommBank Unable To Show Balances
Yes, when the CommBank app or NetBank loads but refuses to show your balances, it usually points to a partial technical issue on Commonwealth Bank’s side, not that your money has vanished or your single account is cursed.
Many customers have recently reported exactly this: the app opens, spins for a while, maybe even shows an old “last updated” time, but balances don’t load and transfers time out or show “unable to display.”
In these moments, it feels awful because banking is one of those things you only notice when it breaks.
One Reddit user described being able to log in “sometimes,” but then seeing missing balances and warnings about possible fees if the balance was too low, followed by a transfer that timed out anyway.
That’s a pretty classic symptom of the bank’s backend struggling, not just your phone having a bad day.
On top of that, media coverage of recent Commonwealth Bank glitches has shown a pattern: online services drop or become unreliable “for some customers,” while card payments and ATMs keep quietly doing their job in the background.
Anecdotally, outages like this often play out in three acts: first panic (“Is CommBank down?”), then anger (“I can’t pay rent, what is this?”), and finally relief when one person posts “mine is showing now,” and everyone else starts refreshing like mad.
That “now it's showing balance” moment you mentioned is very on brand for these rolling fixes, where things start working again for some users before there’s any neat official statement tying it all together.
Is Commonwealth Bank Down?
No, in most of these recent incidents, Commonwealth Bank has not been completely “down,” but specific digital services such as the app, NetBank, or certain payment features have been flaky or unavailable for some customers.
Think of it less like the whole bank collapsing and more like one of the main doors jamming while the side entrances are still open.
In previous cases, CommBank has described issues as affecting NetBank or the app “for some customers” and emphasised that card payments and ATMs are still working.
Even during a major outage in 2025, services were gradually restored over a few hours while the bank posted short updates and apologies, without always giving a technical post-mortem right away.
That lines up with what’s happening now: lots of people complaining they can’t see balances or complete transfers, while others report that tap‑and‑pay works fine at the supermarket and cash comes out of ATMs like nothing’s wrong.
The annoying bit is the communication gap. There are times when customers clearly see problems, Downdetector graphs spike, social media fills with “CommBank app not working,” but the official service update page either lags behind or stays vague about how widespread the issue is. So you end up in that weird limbo: not quite a full‑scale meltdown, but definitely more than “just your phone.”
What You Should Do Right Now
Yes, you should slow down, avoid hammering the app, and treat any failed or frozen screen as “maybe it went through, maybe it didn’t” until you can confirm.
When balances don’t show or transfers time out, repeating the same payment three times is an easy way to create duplicate transactions or accidental overdrafts once the system catches up.
A practical, low-stress checklist looks like this:
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Do not repeat the same transfer or card payment just because the app spun or showed “unable to display.” Wait and re-check later to see if it posted.
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If you urgently need cash, head to an ATM first; CommBank has a large network, and ATMs are often kept online even when digital banking is misbehaving.
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If ATMs are working but balances look out of date, withdraw only what you are confident you have, based on recent pay or known balance, instead of guessing.
If the problem drags on and you still can’t see accurate balances or complete basic transfers, it’s worth stepping outside the app for help.
CommBank’s own support options include a “Message us” feature inside the app and dedicated help pages for digital-banking issues, which can guide you through basic checks (OS version, app updates, network, logging out and back in) and escalate if the problem is on their side.
Why This Looks Like A Bank Issue?
Yes, the pattern of multiple customers all seeing missing balances, old “last updated” times, and transfer timeouts at the same time strongly suggests a bank-side problem.
One or two people having trouble could be a device or network; dozens or thousands complaining in the same window is something else.
In recent outages tied to CommBank, coverage from Australian media and user reports has shown:
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Clusters of complaints about balances not loading, transfers failing, or logins being rejected.
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Bank confirmations that CommBank and NetBank were “unavailable for some customers” while other services (cards, ATMs) remained operational.
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Resolution messages arriving later, often saying the issue has been fixed without spelling out every technical detail.
One small but very realistic detail: it’s common to see someone post “mine’s working now” while others still can’t log in.
That’s because services rarely snap back for everyone at the exact same second; restoration can roll across systems and regions.
So if your friend’s balance appears before yours, it doesn’t mean your account is in trouble; it probably just means their slice of the system woke up first.
Disclaimer:
The information provided in this article is based on recent user reports and public observations. While we strive to offer accurate details, issues related to Commonwealth Bank's services may vary by individual account or location. For immediate assistance or concerns, always refer to the Commonwealth Bank's official customer support channels or website.
